Contact Center

Many businesses are increasingly seeking ways to improve the quality, flexibility, and scalability of their customer response solution. A contact center (also referred to as a customer interaction center or              e-contact center) is a central point in an enterprise from which all customer contacts are managed.

IDMGroups make it a lot easier for you to deploy the best Call Center Solution.

IDMGroups Contact Center service provide broad range of benefits to customer service organizations including the ability to handle voice, email, and chat functions from a single user interface while still providing a comprehensive routing, queuing, and tracking system.

Contact Center Deployment includes:

• Installation and configuration of contact center solution
• Installation and configuration of Agent interface application.
• Installation and configuration of Supervisor interface application.
• Configuration of Interactive Voice Respond (IVR).
• Installation and configuration of recoding and monitoring features
• Installation and configuration of historical report.